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Privacy Policy

Last updated: March 2026

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Don't worry. This website does not track who you are or collect your data from anywhere.

The only data we handle is what you type yourself in the contact form or appointment request form. That's it. We don't share it with anyone or use it for marketing purposes.

1. Data Controller

The data controller responsible for processing your personal data is:

2. Data We Collect

Through our contact and appointment request form, we only collect the data you choose to provide:

  • Full name (optional)
  • Email address or mobile phone number (required to contact you)
  • Pet type and requested service (optional)
  • Free-text message

Note: If you provide fake data, we may not be able to guarantee a response or follow-up to your request.

3. Purpose of Processing

We process your personal data for the following purposes:

  • Managing your appointment or veterinary consultation request.
  • Responding to you through the contact channel you have indicated.
  • Coordinating the provision of veterinary services.

We will not use your data for purposes other than those stated above without informing you first.

4. Legal Basis for Processing

The processing of your data is based on:

  • Your consent when submitting the form (Art. 6.1.a GDPR).
  • Performance of pre-contractual measures necessary to manage your appointment or request (Art. 6.1.b GDPR).

5. Data Retention

We will retain your data only for as long as needed to handle your request, or for the period required by applicable law. Once the relationship ends, the data will be deleted or blocked in accordance with the law.

6. Recipients and data flow

When you submit the form, the data is sent to the clinic's email so we can manage your request.

Your data is not used for marketing purposes and is not added to a commercial database.

No personal data is disclosed to third parties. For the technical sending and receiving of email, we may rely on service providers acting as data processors under contract and with the legal safeguards required by data protection law.

7. Your Rights

You have the right to:

  • Access: know what data we hold about you.
  • Rectification: correct inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Restriction: restrict processing in certain cases.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to processing in certain circumstances.
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise your rights, write to: info@cvornitorrinco.com.

8. Security

Although the data is sent directly to the clinic's email, we follow good practices to protect it against unauthorised access, accidental loss, or accidental destruction, in line with the GDPR.